Spin Palace Withdrawals, Verification and Loading Problems Solved

That pending withdrawal still showing as processing on your screen has almost always not cleared because the account is not yet fully verified or the payment details do not match. A document upload screen stuck on review or an error message on a phone often comes from the same handful of causes.

Pending withdrawals that sit longer than expected

The player sees a withdrawal marked as pending, with the balance still inside the account and no sign of movement.

• Identity verification is not finished, so the request is on hold.
• The payment details entered differ from the ones on the account.
• A bonus is still attached to the balance and its conditions are not met.
• A security review was triggered by a large or unusual request.
• The wrong withdrawal method was chosen for the deposit that was made.

1. Open the withdrawal history and note the exact status shown next to the request.
2. Compare that status with the confirmation email you received when you submitted it.
3. Go to the profile section and check whether verification is complete or still in review.
4. Re-enter your payment details and make sure the name on them matches your ID document.
5. Check whether any bonus is still active on the account and which conditions remain.
6. Finish any remaining bonus steps before expecting the withdrawal to move.
7. Confirm that the withdrawal method matches the method you used for the deposit.
8. Cancel and resubmit the request only if the details were genuinely wrong.
9. Take a screenshot of the pending status with the date visible.
10. Keep the request untouched while a review is open, since cancelling restarts the queue.
11. Use the phone browser to check the same status if a desktop session looks frozen.
12. Write one clear message to support if the status has not changed after a full working day.
13. Include your username, the request reference and the screenshot in that message.
14. Stop sending duplicate requests, because they slow the review instead of speeding it up.

Contact support once verification is complete, the details all match and the status has still not moved.

Stuck identity checks and rejected documents

The player sees a verification screen that stays in review, or a message saying a document could not be accepted.

• A photo was blurry, cropped or taken at an angle.
• A corner of the document, or the expiry date, is out of frame.
• The name on the account does not exactly match the document.
• The address document is older than the period the operator accepts.
• A selfie was taken in poor light or with part of the face covered.

1. Open the verification page and read which document was rejected and why.
2. Place the document flat on a plain surface in good daylight.
3. Capture all four corners, the photo, the full name and the expiry date.
4. Hold the phone steady and avoid glare from a lamp or window.
5. Upload the file in the format and size the form accepts.
6. Repeat the same steps for the back of the document if the form asks for it.
7. Use an address document that shows your full name and current address clearly.
8. For the selfie, face a light source and keep your whole face visible.
9. Enter your name in the profile exactly as it appears on the document.
10. Submit one clear copy of each requested document rather than several versions.
11. Keep the confirmation of the upload in case you need to refer to it later.
12. Wait for the review to finish before uploading anything again.
13. If a resubmission is requested, replace only the rejected document.
14. Note the date of each upload so you can describe the timeline accurately.
15. Contact support only after a clear copy has been submitted and the review has stalled.

Reach out to support when a document that meets every condition is still marked as rejected after resubmission.

Deposits and withdrawals stopped by account limits

A decline message appears at the deposit or withdrawal step, saying the amount is outside what the account allows.

• The requested amount sits above or below the range the account permits.
• The player has reached the maximum allowed over a set period.
• The chosen payment method has its own separate range.
• Several requests were made close together and the total is over the cap.
• The account tier or verification level comes with a lower ceiling.

1. Note the exact amount you tried and the wording of the decline message.
2. Lower the amount and try a smaller request to see whether it is accepted.
3. If the message mentions a total, add up your recent requests for the same period.
4. Wait for the period named in the message to pass before trying again.
5. Check whether the payment method itself carries a different range from the account.
6. Pick a method whose range fits the amount you want to move.
7. Complete any outstanding verification, since a higher level can change the ceiling.
8. Split a large request into smaller ones only within the limit the message describes.
9. Keep a short record of the declined attempts, with dates and amounts.
10. At https://spin-palace.org/, players often find that the tier shown on the account explains the ceiling.
11. Adjust the request to fit that tier rather than retrying the same amount.
12. Avoid repeating a declined request in quick succession, as each attempt is logged.
13. Take a screenshot of the declined amount and the message for your own records.
14. Contact support when the figures all sit within the stated range but the request is still refused.

Get in touch with support when a correctly sized request keeps failing and nothing in the account explains the ceiling.

Games and pages that will not load on a phone

The player sees a blank screen, a spinning loader or an error message in the phone browser.

• The mobile connection is weak or keeps switching between networks.
• Browser data and cached files are outdated or corrupted.
• A pop-up blocker or ad blocker is stopping a game window.
• The browser itself is an old version.
• Too many tabs or apps are open and memory is short.

1. Reload the page once on the current connection.
2. Switch between mobile data and Wi-Fi to compare the result.
3. Clear the browser cache and cookies, then sign in again.
4. Update the browser through the phone’s own store.
5. Turn off ad blockers and pop-up blockers for the page you are using.
6. Close other tabs and background apps to free memory.
7. Open a single game in its own tab instead of several at once.
8. Restart the phone if the loader keeps appearing.
9. Bring the browser to full-screen mode and rotate the device to refresh the view.
10. Try a different browser to see whether the problem follows the page or the phone.
11. Switch off any VPN or proxy that changes your network route.
12. Check that date and time are set automatically on the device.
13. Note the game name and the exact error text for your message to support.
14. Contact support when one specific game fails on every browser while other pages load fine.

Chat with support once two different browsers and two connections still fail on the same game.

Finishing full verification and keeping your payment details matched to your ID before requesting a withdrawal removes most of these delays.